Terms & Conditions

Cancellation Policy All cancellation fees held by Sahara Dreams are for the purpose of covering our direct cost of amending and/or cancelling your reservation. All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveller of each reservation and processed through the Sahara Dreams website where travellers can manage their bookings.  The amendment and/or cancellation needs to be confirmed by Sahara Dreams. If a reimbursement is due, it will be processed within 5 working days, and the stipulated amount transferred to the same credit card/account that was used upon booking. Please note we are not responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please contact the vendor directly with your refund and/or cancellation request. Booking Policy  Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once the booking process is completed a booking confirmation will follow, containing your booking number. This confirmation is your proof of payment so please bring it with you on the day of your tour (printed or on mobile device). Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Sahara Dreams immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Sahara Dreams cannot be responsible for mistakes in the booking process. All adventure trips are undertaken on the responsibility of its participants. Sahara Dreams does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. All adventure trips are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind. Cancellation & Payment Terms All our Tours are secured with a standard holding deposit that is non-refundable for the purpose of covering our direct cost of amending and/or cancelling your reservation. All balances are payable upon arrival unless otherwise agreed. For Events the full amount is payable 8 weeks before arrival. For Group Tours, deposits and payment terms will be finalised upon booking. General Terms These Terms and Conditions may be amended from time to time and apply to all of our services. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below. Sahara Dreams is a tour operator, offering a wide range of adventure tours in Morocco. Bookings can be made directly through Sahara Dreams, its sub-brands and/or any other website through which Sahara Dreams makes their services available. If you have any problems booking through Sahara Dreams website www.sahara-dreams.com then please contact us at in**@sa***********.com . Sahara Dreams reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Sahara Dreams is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Sahara Dreams with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Sahara Dreams and its sub-brands are in Euros. The price displayed in the checkout step is the full and final price. However, Sahara Dreams cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees etc. We accept payments by paypal or bank transfer.

2. Promotional codes

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

3. Best Price Guarantee

We guarantee that you always get the lowest price when you reserve a tour through our direct channels, or we‘ll price match.  To apply for the Best Price Guarantee on www.sahara-dreams.com.

1. Make a confirmed reservation through one of our direct channels (the Sahara Dreams website or its sub-brands).
2. If in the following 24 hours you find a lower online rate for an equivalent offer on another website (same tour, same date, same departure time etc.) send us a mail through our Customer Support, attaching the required supporting documents to request application of the Best Price Guarantee. Please note that holiday pricing and special offers and promotions do not fall under the best price guarantee. For the Best Price Guarantee to be applicable the other offer has to be for the same tour, same date, same departure time and have the same inclusions, cancellation policy and conditions.
3. We will then check that the lower rate on the other website complies with the Terms & Conditions of the Best Price Guarantee according to the rate and conditions you provide. If the rate mentioned meets the necessary Terms & Conditions, we will process a refund for the price difference and send you an email confirmation once processed.
4. If the rate mentioned does not meet the necessary Terms & Conditions, we will inform you.

4. Pick-up & Drop-off Services

Sahara Dreams offers pick-up and drop-off services for selected tours and events. Please read the tour description carefully to see if pick-up and drop-off services are included in the price, can be added as an extra or the activity starts at a set meeting point.  You as the traveller are responsible for your pick-up, this includes providing Sahara Dreams with your pick-up location in time as well as being ready at the correct time for the pick-up for your tour. Sahara Dreams will provide you with information about your pick-up time on your email confirmation which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact us at in**@sa***********.com . Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick-up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.

5. Meeting Point

You as the traveller are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your adventure tour. Sahara Dreams will provide you with information about the meeting point for your tour on your email confirmation which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact us at in**@sa***********.com ). Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.

6. Travel Insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice and that adequately covers any other potential risks associated with your adventure tour.

7. Weather and Conditions

All adventure trips and outdoor activities are dependent on weather and general conditions. Sahara Dreams reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise. Please keep in mind that the weather and conditions can change in the desert. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. Such conditions include sudden rainfall and desert windstorms. Sahara Dreams cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Sahara Dreams control. Sahara Dreams acts in good faith and cannot be held responsible for defaults or delays of third party organizations, including individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

8. Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. A full packing list will be provided upon reservation of your tour.

9. Assumed Risk & Outdoor Activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Sahara Dreams or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Sahara Dreams or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

10. Alcohol and Drugs

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.

11. Reviews & Feedback

Sahara Dreams welcomes all feedback, as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. Please note that all complaints must reach Sahara Dreams within 5 days from the completion of your tour. Otherwise, possible compensation is not valid. Updated: 7-8-2024